For in-person appointments, all Simplex Health patients and Registered Dietitians will need to follow the new health protocols highlighted below.

SIMPLEX HEALTH IN-PERSON PROTOCOLS

Simplex Health has implemented rigorous cleaning processes and procedures that meet or exceed the Centers for Disease Control and Prevention (CDC) and the Department of Health (DOH) policies. To ensure patient safety, we have some requirements for your in-person appointments with our dietitians. If your answer is yes to any of the following questions, please call us at 877-842-2425 and we will convert your in-person appointment to a telehealth appointment for safety purposes:

  1. Have you or a member of your household had any of the following symptoms in the last 21 days: sore throat, cough, chills, body aches for unknown reasons, shortness of breath for unknown reasons, loss of smell or taste, fever, temperature > 99°, fatigue, headache, new rash or rash on toes?
  2. Have you or a member of your household been tested or were advised to be tested for COVID-19 in the last 30 days?
  3. Have you or a member of your household cared for an individual who is in quarantine or is presumptive (+) or has tested (+) for COVID-19 in the past 30 days?
  4. Do you have any reason to believe you or a member of your household has been exposed to COVID-19 in the past 30 days?

Please arrive a few minutes early to your in-person appointments in order to have your temperature checked and provide answers to additional questions. If you have traveled anywhere else in the United States or outside of the country in the last 21 days, and are unsure as to whether it is safe to come in, please call 877-842-2425.

Masks are  required for all in-person appointments. If you arrive without a mask, one will be provided. In an effort to limit the number of individuals per appointment if you require a companion we ask that only one healthy adult accompany you during your visit.  Additionally, in-person appointments are limited and in high demand so in the event you are scheduled for an in-person appointment and you need to cancel, please call us 24 hours in advance so we can accommodate other appointment requests.

Social distancing will be practiced in our offices and partnered healthcare locations. Thank you in advance for your cooperation as we all make an effort to collectively navigate through Covid-19.