Frequently Asked Questions
While we make every effort to provide courtesy insurance verifications for our patients, we cannot guarantee verification of benefits prior to your appointment. This easy-to-use form walks you through how to verify your own insurance benefits – so you know more about your plan’s applicable co-pays, deductibles, and more.
To cancel or reschedule an appointment, please call 877-842-2425. If you have to leave a message, please do and we will take care of your request. You may also submit a cancellation/reschedule request via this form as all requests are date and time stamped. If you require a call back, you will receive a response within 24 hours.
We use Zoom’s HIPAA-compliant video chat platform for virtual appointments. Zoom is automatically integrated into your Simplex Health Patient Portal. If you choose to have a telehealth session, you and your dietitian will be able to see and hear each other and share information like photos and documents during your appointment. Be sure to follow the steps below before your first virtually scheduled appointment to ensure a seamless connection.
To download the Zoom app on iOS, use this link IOS Zoom App
To download the Zoom app on Android, use this link Android Zoom App
When you’re ready to join your telehealth session, log in to your Simplex Health Patient Portal account from the app on your mobile device. Click the “Appointments” icon on the bottom of your screen. Search the calendar to select the session you’d like to join. You’ll see the appointment details listed with an option to “Start Video Chat” ← tap this option.
If you’re joining your telehealth session from a computer, log in to your Simplex Health Patient Portal account at https://portal.simplexhealth.com/ from Google Chrome or Firefox web browser (Zoom is not compatible with other browsers). Go to the “Appointments” tab on the sidebar and select the session you’d like to join. In the session details, you’ll see “Your Video Link” with an option to “JOIN,” directly below it ← click this option.
IMPORTANT: New patient paperwork must be complete or the system will not allow you to join a telehealth session.
For in-person appointments, all Simplex Health patients and Registered Dietitians will need to follow the new health protocols highlighted below.
SIMPLEX HEALTH IN-PERSON PROTOCOLS
Simplex Health has implemented rigorous cleaning processes and procedures that meet or exceed the Centers for Disease Control and Prevention (CDC) and the Department of Health (DOH) policies. To ensure patient safety, we have some requirements for your in-person appointments with our dietitians. If your answer is yes to any of the following questions, please call us at 877-842-2425 and we will convert your in-person appointment to a telehealth appointment for safety purposes:
- Have you or a member of your household had any of the following symptoms in the last 21 days: sore throat, cough, chills, body aches for unknown reasons, shortness of breath for unknown reasons, loss of smell or taste, fever, temperature > 99°, fatigue, headache, new rash or rash on toes?
- Have you or a member of your household been tested or were advised to be tested for COVID-19 in the last 30 days?
- Have you or a member of your household cared for an individual who is in quarantine or is presumptive (+) or has tested (+) for COVID-19 in the past 30 days?
- Do you have any reason to believe you or a member of your household has been exposed to COVID-19 in the past 30 days?
Please arrive a few minutes early to your in-person appointments in order to have your temperature checked and provide answers to additional questions. If you have traveled anywhere else in the United States or outside of the country in the last 21 days, and are unsure as to whether it is safe to come in, please call 877-842-2425.
Masks are required for all in-person appointments. If you arrive without a mask, one will be provided. In an effort to limit the number of individuals per appointment if you require a companion we ask that only one healthy adult accompany you during your visit. Additionally, in-person appointments are limited and in high demand so in the event you are scheduled for an in-person appointment and you need to cancel, please call us 24 hours in advance so we can accommodate other appointment requests.
Social distancing will be practiced in our offices and partnered healthcare locations. Thank you in advance for your cooperation as we all make an effort to collectively navigate through Covid-19.
While working together, we will be using the Simplex Health Patient Portal, an easy-to-use web and mobile platform that allows you to connect with your provider and track your care while we work together. This app serves as a companion tool for on the go communication, food logging, appointment scheduling, and more. All of your information is secure and private, as Simplex Health is HIPAA-compliant.
This free app is available on iOS and Android with the app name Simplex Health.
Downloading the App
For IOS, use this link IOS Simplex Health App
For Android, use this link Android Simplex Heath App