Frequently Asked Questions
While we make every effort to provide courtesy insurance verifications for our patients, we cannot guarantee verification of benefits prior to your appointment. This easy-to-use form walks you through how to verify your own insurance benefits – so you know more about your plan’s applicable co-pays, deductibles, and more.
To cancel or reschedule an appointment, please call 877-842-2425. If you have to leave a message, please do and we will take care of your request. You may also submit a cancellation/reschedule request via this form as all requests are date and time stamped. If you require a call back, you will receive a response within 24 hours.
We use Zoom’s HIPAA-compliant video chat platform for virtual appointments. Zoom is automatically integrated into your Simplex Health Patient Portal. If you choose to have a telehealth session, you and your dietitian will be able to see and hear each other and share information like photos and documents during your appointment. Be sure to follow the steps below before your first virtually scheduled appointment to ensure a seamless connection.
To download the Zoom app on iOS, use this link IOS Zoom App
To download the Zoom app on Android, use this link Android Zoom App
When you’re ready to join your telehealth session, log in to your Simplex Health Patient Portal account from the app on your mobile device. Click the “Appointments” icon on the bottom of your screen. Search the calendar to select the session you’d like to join. You’ll see the appointment details listed with an option to “Start Video Chat” ← tap this option.
If you’re joining your telehealth session from a computer, log in to your Simplex Health Patient Portal account at https://portal.simplexhealth.com/ from Google Chrome or Firefox web browser (Zoom is not compatible with other browsers). Go to the “Appointments” tab on the sidebar and select the session you’d like to join. In the session details, you’ll see “Your Video Link” with an option to “JOIN,” directly below it ← click this option.
IMPORTANT: New patient paperwork must be complete or the system will not allow you to join a telehealth session.
For in-person appointments, all Simplex Health patients and Registered Dietitians will need to follow the new health protocols highlighted below.
SIMPLEX HEALTH IN-PERSON PROTOCOLS
Simplex Health has implemented rigorous cleaning processes and procedures that meet or exceed the Centers for Disease Control and Prevention (CDC) and the Department of Health (DOH) policies. To ensure patient safety, we have some requirements for your in-person appointments with our dietitians. If your answer is yes to any of the following questions, please call us at 877-842-2425 and we will convert your in-person appointment to a telehealth appointment for safety purposes:
- Have you or a member of your household had any of the following symptoms in the last 21 days: sore throat, cough, chills, body aches for unknown reasons, shortness of breath for unknown reasons, loss of smell or taste, fever, temperature > 99°, fatigue, headache, new rash or rash on toes?
- Have you or a member of your household been tested or were advised to be tested for COVID-19 in the last 30 days?
- Have you or a member of your household cared for an individual who is in quarantine or is presumptive (+) or has tested (+) for COVID-19 in the past 30 days?
- Do you have any reason to believe you or a member of your household has been exposed to COVID-19 in the past 30 days?
Please arrive a few minutes early to your in-person appointments in order to have your temperature checked and provide answers to additional questions. If you have traveled anywhere else in the United States or outside of the country in the last 21 days, and are unsure as to whether it is safe to come in, please call 877-842-2425.
Masks are required for all in-person appointments. If you arrive without a mask, one will be provided. In an effort to limit the number of individuals per appointment if you require a companion we ask that only one healthy adult accompany you during your visit. Additionally, in-person appointments are limited and in high demand so in the event you are scheduled for an in-person appointment and you need to cancel, please call us 24 hours in advance so we can accommodate other appointment requests.
Social distancing will be practiced in our offices and partnered healthcare locations. Thank you in advance for your cooperation as we all make an effort to collectively navigate through Covid-19.
While working together, we will be using the Simplex Health Patient Portal, an easy-to-use web and mobile platform that allows you to connect with your provider and track your care while we work together. This app serves as a companion tool for on the go communication, food logging, appointment scheduling, and more. All of your information is secure and private, as Simplex Health is HIPAA-compliant.
This free app is available on iOS and Android with the app name Simplex Health.
Downloading the App
For IOS, use this link IOS Simplex Health App
For Android, use this link Android Simplex Heath App
IMPORTANT: Please use the same e-mail address you use to log into the Simplex Health Patient Portal to log in on the mobile app.
- Amerihealth NJ
- Amerihealth Administrators
- Blue Cross Blue Shield
- Cigna (Commercial)
- Health Partners (Medicaid/Medicare)
- Highmark Blue Cross Blue Shield
- Horizon Blue Cross of NJ
- Independence Administrators
- Independence Blue Cross
- Keystone Health Plan East
- Independence Keystone 65
- Independence Personal Choice
- Meritain Health
- Railroad Medicare
- United Healthcare (Commercial/Medicare)
For patients whose visits aren’t covered by insurance, we have self-pay options for dietitian appointments. We also offer a range of free resources and affordable nutrition and wellness programs including but not limited to:
- Monthly health coaching subscriptions
- 12 Week Functional Fit
- NEW FitNatal: A prenatal movement program
- FREE Glucometer Training & Initial Nutrition Consultation for Gestational Diabetic patients
The Simplex patient portal is our HIPAA-secure platform that provides access to virtual appointments and intake forms. You’ll also have the ability to upload health documents, track meals and activity, and chat with your dietitian in between sessions if you have questions or concerns.
*Nutrition therapy interventions are not intended to take the place of medical treatment prescribed by your physician. Always consult with your doctor before lowering or stopping any medication
Initial appointment/new patient forms are housed in our HIPAA-secure Simplex patient portal. When you become a new patient, you will receive a welcome email where you can create a login and begin the intake process! Everything is digital. This saves time prior to your appointment and saves some trees in the process. Please take your time when completing each form. They are comprehensive but it’s important to include as much information as possible so your dietitian has a more complete picture.
We are in-network with most major insurance providers. Many plans will allow for covered, preventative sessions with a dietitian but other fees such as copays may apply depending on your specific plan and any applicable diagnoses. We verify benefits for our patients as a courtesy, but check the Documents section of your patient portal before your initial visit. This is where you’ll find important information about copays and the number of visits your insurance will cover. Insurance explanations of benefits are not a guarantee of coverage or payment.
In the event you need to cancel, we ask that you give us at least 24 hours notice as a courtesy to our dietitians and patients. We charge a $45 fee for missed appointments and anything cancelled less than 24 hours in advance.
Telehealth appointments are available to all patients. In fact, we’ve found that many of our patients love this option because it’s convenient and it allows for screen sharing with your dietitian so you can see resources, recipes, and other educational materials. Not to mention it doesn’t require you to travel anywhere!
- A copy of your most current blood work/labs which you can request from your doctor. Either upload them to our patient portal or have them fax to 484-930-0063.
- A list of medications and supplements you are currently taking.
- A referral form, if needed. While many insurance companies don’t require this, check with your carrier to be sure.
- If you have diabetes, bring your blood glucose log.
- A list of questions to ask during the visit.
That depends on your initial conversation with your dietitian but we typically recommend visits every 7-10 days.
We are a functional medicine nutrition group. Instead of calorie counting or strict meal plans, we treat what’s causing your symptoms — versus just managing them. We can arrest, and in many cases reverse your chronic condition. Together, we’ll set achievable goals that help you build a better relationship with food. In fact, our patients are often shocked at how lifestyle-friendly our therapies are, and how seemingly simple changes make a world of difference in their overall health.